Shipping policy

Shipping & Delivery Policy

At ZipCart, we strive to provide the most reliable, safe, and efficient shipping service across Pakistan. We partner with the country's leading courier logistics networks to ensure your products arrive on time and in perfect condition.
100% Free Shipping Nationwide:
We believe in transparent pricing. ZipCart offers completely Free Standard Shipping on every single order placed on our store, regardless of the package size, weight, or delivery destination within Pakistan. There are no minimum purchase requirements, no handling fees, and absolutely no hidden surcharges added at checkout.

Order Verification & Processing Time:
Verification: To protect our business from fake orders, every single Cash on Delivery order undergoes a mandatory verification process. Our team may contact you via phone call, SMS, or WhatsApp to confirm your shipping address. Unverified orders will be automatically cancelled after 48 hours.
Processing: Once verified, orders are securely packed and dispatched from our fulfillment center within 24 to 48 hours (excluding Sundays and national holidays).

Estimated Delivery Timelines:
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi): 2 to 3 business days from the date of dispatch.
Rest of Pakistan (Regional Cities & Towns): 3 to 5 business days from the date of dispatch.
Remote/Distant Areas: 5 to 7 business days.
Please Note: Delivery delays can occasionally occur due to unforeseen courier operational constraints, extreme weather conditions, public holidays, or roadblocks. We appreciate your patience during such rare events.

Delivery Execution & Delivery Failures:
Our courier partners will attempt to deliver your package up to two or three times at the specified address. If you are unavailable to receive the package or fail to pay the due amount upon delivery, the package will be returned to our warehouse. Repeated delivery failures due to non-cooperation may result in your address being blacklisted from future purchases at our store.

Damaged Packages During Transit:
If you notice that the external shipping flyer or box is severely torn, open, or tampered with at the time of delivery, please take photos immediately and report it to our customer care team before accepting the package from the rider.