Refund policy

Return & Refund Policy

Thank you for shopping at ZipCart. We value your business and are committed to ensuring a transparent and fair shopping experience. Please read our comprehensive return, replacement, and refund policy carefully.
7-Day Replacement & Return Window:
We offer a strict 7-day return and replacement warranty starting from the exact date and time your package is marked as "Delivered" by our logistics partner. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria for Returns:
To be eligible for a return or replacement, your item must meet the following strict conditions:
The item must be completely unused, unaltered, and in the exact same condition that you received it.
It must be enclosed in its original retail brand packaging, including all inner protective plastic bags, cardboard sheets, and exterior boxes.
All accessories, user manuals, free gifts, remote controls, or cables that came with the product must be returned intact.
Any product that shows signs of physical damage, scratches, moisture exposure, or misuse by the customer will not be accepted for return.
Non-Returnable Items:
For hygiene and safety reasons, certain types of goods cannot be returned, including personal care items, health supplements, used kitchen cutlery, and promotional/clearance sale items.

The Return & Verification Process:
Initial Request: Send an email to our support email [zipcart.support@gmail.com] or contact on WhatsApp number [+92 3006929070] within the 7-day window. You must state your exact Order ID and the reason for the return.
Media Proof Required: You are strictly required to attach high-resolution photos and a continuous unedited video showing the unboxing of the package or clearly highlighting the structural/functional defect of the product.
Inspection: Once your request is initially assessed, we will provide details on where to ship the item. Upon receiving the return package at our warehouse, our quality control team will inspect the product thoroughly to verify the claim.

Approval & Resolution: If approved, we will process your choice of resolution: either dispatching a brand-new identical replacement product at no extra charge or initiating a full monetary refund.

Refund Timeline:
Approved refunds will be processed and automatically credited back to your original mode of payment (or via EasyPaisa/JazzCash/Bank Transfer for Cash on Delivery orders) within 5 to 7 business days.

Return Shipping Costs:
If the item is defective, damaged, or wrongly shipped by ZipCart, we will bear 100% of the return shipping costs.
If the return is due to a change of mind or subjective dissatisfaction, the customer is fully responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.